Return Policy
GENERAL:
1. When you place an order through the website you are using in electronic form, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.
2. Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping costs for product shipments will be paid by the buyers.
4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, the buyer may terminate the contract.
5. The purchased product must be delivered complete, in accordance with the specified qualities in the order, and with documents such as a warranty certificate and user manual if available.
6. In case the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total amount must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID::
7. If the buyer does not pay the purchase price or cancels it in bank records, the seller's obligation to deliver the product ends.
UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:
8. After the product is delivered, if it is determined that the buyer's payment card was unauthorizedly used by unauthorized persons and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the expense of the seller.
UNABLE TO DELIVER THE PRODUCT ON TIME DUE TO UNFORESEEN REASONS:
9. If unforeseeable force majeure events occur for the seller, and the product cannot be delivered on time, the situation will be notified to the buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the buyer cancels the order and has paid in cash, the amount will be refunded in cash within 14 days from the cancellation. If the buyer paid by credit card and cancels, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
10. The buyer must inspect the goods/services subject to the contract before accepting delivery; damaged or defective goods/services such as dents, breakage, torn packaging, etc., will not be accepted from the shipping company. The received goods/services will be deemed undamaged and sound. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
11. The BUYER may exercise the right of withdrawal from the contract by rejecting the product without any legal or criminal liability and without stating any reason, provided that the BUYER notifies the SELLER within 14 (fourteen) days from the delivery date of the product to himself or the person/organization at the address specified.
12. CONTACT INFORMATION FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL BY THE SELLER:
COMPANY: Hi Life Foreign Trade Limited Company
NAME/TITLE: Hi Life Foreign Trade Limited Company
ADRES: Kemankeş Karamustafapasa Neighborhood Halil Pasa St. Sermet Han No:4/12 Beyoglu/ Istanbul
EMAIL: hi@itshilife.com
WEBSITE: https://www.itshilife.com
DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the buyer has purchased a service, this 14-day period begins from the date the contract is signed. Before the expiration of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the service has started with the consumer's approval.
14. The expenses arising from the use of the right of withdrawal are borne by the SELLER.
15. For the right of withdrawal to be used, it is a condition that written notification is made to the SELLER by registered mail, fax, or email within the 14-day period, and the product has not been used within the scope of the provisions of "Products for which the Right of Withdrawal Cannot Be Used" specified in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Order returns made on behalf of corporations cannot be completed if the RETURN INVOICE is not issued.)
17. Return form, the box of the products to be returned, packaging, if any, along with standard accessories must be delivered complete and undamaged.
RETURN CONDITIONS::
18. The SELLER is obliged to return the total amount and the documents that put the BUYER under debt to the BUYER within the maximum period of 10 days from the date the withdrawal notification reaches him, and to receive the goods within 20 days.
19. If there is a decrease in the value of the goods due to the fault of the BUYER or if it becomes impossible to return the goods, the BUYER is obliged to compensate for the damages of the SELLER in proportion to the fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or services within the right of withdrawal period.
20. In the event of the withdrawal of the right of withdrawal causing the campaign limit amount arranged by the SELLER to fall below, the discounted amount used within the scope of the campaign is canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
21. Goods prepared according to the BUYER's request or explicitly for personal needs and unsuitable for return, underwear bottom parts, swimsuit bottoms, makeup products, disposable products, goods with the risk of deterioration or expiration date possibility after delivery, products that are not suitable for return when the packaging is opened by the BUYER for health and hygiene reasons after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, Goods related to periodic publications such as newspapers and magazines, except for those provided under subscription agreements, electronic services performed instantly or non-material goods delivered to the consumer instantly, and voice or image recordings, books, digital content, software programs, data recording, and data storage devices, computer consumables, whose packaging has been opened by the BUYER, cannot be returned according to the Regulation. In addition, the use of the right of withdrawal for services that have started with the consumer's approval before the end of the right of withdrawal is also not possible according to the Regulation.
22. Cosmetic and personal care products, underwear products, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, and tapes, as well as stationery consumables (toner, cartridge, ribbon, etc.), must be unopened, unused, undamaged, and unused for a return.
DEFAULT CONDITION AND LEGAL CONSEQUENCES:
23. If the BUYER defaults on payment transactions made with a credit card, the BUYER accepts, declares, and undertakes that he will pay interest to the bank he is the cardholder within the framework of the credit card agreement between him and the bank, and be responsible to the bank. In this case, the relevant bank can resort to legal means; It may demand the expenses and attorney's fees from the BUYER and, in any case, the BUYER agrees to compensate for the damages and losses incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY:
24. By making a bank transfer or EFT (Electronic Fund Transfer), you can pay to any of our accounts in Yapi Kredi Bank (TL).